Shop Policies

SHIPPING & RETURN POLICIES

How long will it take for my jewelry to ship?
All pieces are made by hand, and most pieces are made once you order. I am usually able to make and ship pieces within 2-4 business days. If your order is time sensitive, contact me at Melissa@meljoycreations.com to ensure it can be made in the time frame you need.

How will my order ship?
All jewelry is gift boxed and ready to give at no additional cost! Orders are shipped via the United States Postal Service, your choice of Standard First Class (average 2 -10 days delivery) or Priority Mail (average 2 -3 days delivery). Orders are shipped from Michigan, Monday through Friday, to the address provided in the payment details.
**Please verify the shipping address is correct when ordering.**

***I am NOT able to control delays due to the Postal Service, but will do everything I can to assist in expediting. Sometimes the Postal Service can delay packages for up to 30 days.
If you feel the package is taking longer than normal, please email me at Melissa@meljoycreations.com so that I can assist in tracking and/or setting up a replacement order.
If after 30 days of the original ship date the Postal Service has not delivered your package and you did not request a replacement, I will issue a full refund.
Priority shipping is usually 2-3 business days, but this is not a guarantee and can take up to 4 or 5 days during high volume seasons, such as Christmas.***

Do you accept returns or exchanges?
Keeping customers happy is very important to me. I will work with you to make sure you are pleased with your purchase. Refunds are normally given if item is returned in unused condition within 30 days of receipt of the order. You must email me prior to returning your item – email Melissa@meljoycreations.com.

Refunds given on purchase price only, it is your responsibility to pay return shipping to me. It is advised to ship using delivery confirmation. I am not responsible for lost items.